Surgery Mission Statement

Mission Statement

The Surgery, Church Road, Lyminge, CT18 8HY

 

Our Aims and Objectives

 

  • We aim to ensure high quality, safe and effective general/personal medical services and environment
  • To provide monitored, audited and continually improving healthcare services
  • To provide healthcare which is available to a whole population and create a partnership between patient and health profession which ensures mutual respect, holistic care and continuous learning and training.
  • The provision of accessible healthcare which is proactive to healthcare changes, efficiency and innovation and development.
  • To improve Clinical Governance
  • To improve Clinical and Non-clinical risk management
  • To reduce risk in specific clinical risk areas and facilities
  • To improve environment and capacity
  • To improve vigilance for unforeseen emergencies
  • To optimise performance against key targets and core standards
  • To meet key targets set by the Clinical Commissioning Group in South Kent Coast
  • To participate effectively in the local Cluster Group of GP Practices
  • To meet Annual Health Check targets
  • To be patient centred where possible
  • To improve services offered to patients
  • To improve the facilities available for patients at the surgery
  • To improve communication between the surgery and the patients
  • To encourage the development of an active and effective patient participation group
  • To recruit, retain and develop a highly motivated and appropriately skilled workforce
  • To enhance performance of the workforce
  • To develop management capability
  • To guide the employees in accordance with the Equalities Scheme
  • To continue the development of the estate where possible
  • To ensure effective management and governance systems
  • To ensure a robust Information Technology strategy to support the business of The Surgery

 

The registered activities and service types have been agreed by the The Surgery’s Registered Manager/ GP Principal and the Practice Manager in accordance with CQC guidance. Services are described under registered activity and Service Type.

 

The regulated services provided by The Surgery

  •  Routine medical checks and general/personal medical services
  • NHS relevant prescriptions and medications or a private prescription can be issued.
  • Immunisations, e.g. Childhood Immunisations, Influenza, Pneumonia, and Shingles, Foreign travel advice and immunisation
  • Weight loss and Dietician clinic lifestyle management – referral service
  • Executive & employee medicals – Our GP’s are able to carry out certain medical report and review 
  • Smoking Cessation – referral service  
  • Asthma/Respiratory clinic – The Surgery has facilities for and spirometry / lung function testing
  • Diabetic clinic – The Surgery has facility to complete diabetic reviews
  • Contraception
  • Pneumonia/Flu vaccination – The Surgery offers Flu vaccine and Pneumonia as per Department of Health guidelines
  • NHS Health Checks – The Surgery NHS Health Checks as per Department of Health guidelines 
  • Phlebotomy
  • Minor Surgery - We offer a number of minor operations/surgeries for benign skin conditions as well as joint injections
  • Cervical Screening –­ We offer cervical screening
  • Multi-disciplinary Team meeting - The Surgery holds regular team meetings with other service providers reviewing palliative care and safeguarding issues

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at The Surgery is committed to deliver an excellent service.  We ask all patients to highlight any discrepancies and to offer the same commitment in return

 ‘Holistic’ Care

We treat ‘patients’ and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.

Continuity of Care and the ‘Therapeutic relationship’

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice

Learning and Training

We believe in “life-long learning” and all the health professionals here and administrative staff, undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both ‘self-limiting’ and long-term illnesses

Open List

The Practice has an open list policy and accepts patients who are resident and newly resident in the defined practice area.

Signed: Dr Zaw Thike

Date: 11th April 2019   



 
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